Shipping policy
# Shipping Policy
Thank you for shopping with us! Please read our shipping policy carefully before placing your order.
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## Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been dispatched.
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## Shipping Rates
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. The exact shipping cost will be displayed before you complete your purchase.
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## Delivery Times
Delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| Local / Domestic | 3–7 business days |
| Asia & Oceania | 7–14 business days |
| Europe & Americas | 10–21 business days |
| Rest of World | 14–30 business days |
Please note these are estimates only. Delivery times may be affected by customs clearance, public holidays, or other factors outside our control.
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## Worldwide Shipping
We ship to most countries worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the customer and are not included in our shipping rates.
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## Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment through our carrier's website. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
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## Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us and we will do our best to assist you. Please note that we are not responsible for delays caused by customs, weather, or carrier issues.
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## Incorrect Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will try to update it before dispatch.
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## Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at:
**Email:** dorjegasai@gmail.com
**Response time:** Within 1–2 business days
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*This policy was last updated June 2026.*